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Communicate more effectively -- and more consistently -- with customers

"I loved this! You have a talent for compact, clear, and directed messages" - Barry, subscriber

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Jim offers business insights, with energy and humor. Your people will come away both informed and inspired, and with action items they can implement immediately.



Jim provides assistance that is objective, informed and clear. We help to clearly articulate your goals, then create concrete strategy and tactics to achieve them.



Jim continuously shares business growth insights through columns, articles, blog and guest blog posts, white papers, videos, and podcast appearances.




The “missing piece” for more engagement with customers, employees, and communities

Today, leaders have to balance a rapidly growing number of marketing and communication channels—from advertising and public relations to experiential events to the web and social media. The way to stand out from your competition might be in plain sight: the thousands of real-time customer conversations that happen every week (or even every day).

We call that Managing the Message. Dr. Jim Karrh helps organizations transform their message, messengers, and the management process in order to gain more customer satisfaction and loyalty, more efficiency, and greater employee engagement and confidence.

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Jim Karrh, PhD

Jim spoke at BRANDPACKAGING’s Packaging That Sells conference, which draws upwards of 350 brand marketers to discuss how packaging supports the brand promise. Jim’s presentation was perfectly tailored to our audience, extremely well delivered and received. His presentation style is genuine and engaging, he is the consummate professional (reliable, passionate, enthusiastic) and I can’t recommend him enough. He was an asset to our program, and the feedback on his session was excellent.

Jennifer Acevedo,
Editor-in-chief, Brand Packaging and
Chair, Packaging That Sells


Jim has added value to our company as a trusted consultant for over 15 year. Through repeat engagements, he helped us clearly articulate our goals then create strategy, tactics, and measures. We continue to build on his recommendations which hold as Edu Inc. itself has grown and matured.

Douglas Spencer


He is both gracious and talented, a winning combination on a complex project with multiple stakeholders. He has an uncanny knack for understanding and synthesizing information, and then reframing that information in a way that catalyzes insight and understanding. An added bonus--he offers practical and actionable deliverables backed by academic rigor. I recommend him highly.

Kathy Adams
Cognos Performance Consulting


We hosted Dr. Jim Karrh as our keynote speaker for the College to Career Conference…he was very entertaining and at the same time slipped some very practical and timely advice to the students as they prepare to launch their careers.

Dr. Ed Bashaw
Arkansas Tech University Dean